Sterling and I have been showing at regional and rated shows for about 3 1/2 years now. Pretty much all three years we have been showing over 2’6″ fences because I was basically starting at zero. I REALLY want to move up to bigger fences, but the only way to to do that is to ride better and to ride better I need to jump more. The primary barrier to that has been that the trainer I ride with at horse shows is located about four hours away from me and I really only see her at horse shows. To remedy that I started taking more lessons with a couple of trainers close to me who have similar approaches to riding and jumping to my horse show trainer. I still don’t get lessons as often as I should and now that fox hunting will be starting it will be even harder, but I’m committed to doing it both for me and for my horses. I want to bring Coco along correctly and not put her through the misery of my beginner mistakes that Sterling was such a saint about dealing with.
In that vein I had a lesson on Sterling last Saturday and it was SO FUN! The barn is a primarily jumper barn so the jumps are much wilder looking than hunter fences. Sterling has always been a brave jumper (he isn’t brave in any other aspect of his life, though. Remember trail rides?) so wasn’t phased by the crazy striped poles. He even jumped a liverpool with no hesitation! Most horses freak out the first time they jump a liverpool because they are moats of horse-eating scariness. Not Sterling. Other than me riding like a dufus he was perfect.
This is a liverpool jump. I don’t think we were jumping anywhere near this height, but you get an idea of what it looks like.
I made a ton of mistakes throughout the lesson, but he marched right along and WE JUMPED AROUND OUR FIRST EVER 3′ COURSE! This trainer had given us some lessons when I was first starting to jump Sterling and she commented about how much more forward he is now, so at least I’ve done something right along the way. We got our strides down every line and didn’t have any hard chips. A few close spots and a couple Tara-why-are-you-looking-down-and-not-forward moments, but I did better at keeping him forward and even used too much leg a couple times.
This isn’t from our lesson, but it is a pretty pic of Sterling at the horse show in Katy last weekend. Hopefully we can continue to get more lessons in and move up to bigger fences at the shows sooner rather than later. He’s such a good boy!
Photo by Jerry Mohme. It looks like we are in a forest, but we aren’t.
Sterling and I FINALLY got to go to a horse show this past weekend! It was an eventful trip getting to Katy. If you saw any of my social media posts you’ll see that my pickup broke on the trip down on Friday. Thankfully it was fixable in a day and the Firestone crew was AMAZING! We didn’t get to the show grounds in time to ride on Friday as we had intended, but such is life. I did lunge Sterling on Friday evening and he was surprisingly chill after standing on the trailer for 10 hours!
We hadn’t been to a show since February so I wanted to see what kind of horse I had early Saturday morning. We got to our ring well before the show started and hacked around in the dark. There was one other horse in the ring at the same time and all was well until the other horse started acting up and rearing. Sterling can be greatly influenced by the demeanor of horses around him so we got out of there and ended our morning hack on a good note. All seemed well!
I tacked up about 45 minutes before my division was slated to start and headed to the warmup. He was looking around a lot, but he seemed happy. The more we worked the more agitated he became. As a kid I would always show my horse in a different bit than I used at home. It was a way to “tell” my horse that this was a show and not just practice. It worked well for the western horses because they would go nicely in an easy bit and I would use a slightly stronger bit at the shows to better get their attention. This method evidently does NOT work with Sterling! We went over a few warm-up fences and he was clearly getting MAD! There were two trips until mine so I hurried back to the stalls and put his “practice” bit on. It didn’t completely change his demeanor, but he was most definitely not angry about the bit in his mouth any more!
I made a few rider errors on Saturday and we had a close spot (a “chip” in jumping horse lingo) in all of our courses so got 2nd out of 2 in all 3 over fence classes. The other horse was really fancy so we were also 2nd in the hack. Sunday was MUCH better! Sterling was very calm and never agitated by the bit in his mouth. I made a couple mistakes and he was spooking at a wheelbarrow by the judge’s stand in all our trips, but the last one was pretty solid and we won that round!
This is a video taken by a fabulous barn mom of our last trip of the day and the round that we won.
Now that Sterling and I are both a little bit more seasoned at the hunter horse show gig I know that he is quite sensitive and if I try to make a strong fix during a course, he will respond with a strong reaction. I have to correct quietly and when in doubt (which is usually the case!), just leave him alone. I’m pretty darn lucky that he’s been as tolerant of my learning curve at the same time he’s been learning!
It is kind of crazy to think that I’ve been riding Coco for a whole year! In many aspects she should be further along in her education, but I always want to take it slowly with my young horses and let them tell me when they are ready to try harder things.
Looking, looking, always looking. You never know when a dog or a goat may come out of nowhere to eat you. Dried up brush is also very deadly.
She can officially walk, trot and canter on purpose. She mostly knows which lead I’m asking for at the canter, but we have done anything crazy like counter canter just yet. She moves off leg pressure when she feels like it. When she is focused on the killer dogs/goats/brush she will purposely ignore my aids. Maybe this is a “mare” thing or a just a “Coco” thing? She isn’t spooky when she’s away from home nearly like she is at home, which I hope is good in the long run.
Selfies while riding are hard.
My goal for her this year is to be working on flying lead changes by the fall. Once she has a lead change we will start dabbling in schooling shows. I’m hoping to take her to a couple more summer shows to do some hack classes and just get her out and about. Showing a young horse in the blistering heat of the summer can be advantageous for preventing shenanigans that cooler weather might perpetuate! I might take her on some trail rides with my foxhunting group this summer, but I’m kind of on the fence about those with her. I should probably take Simon so he is a bit more ready come hunt season.
She really is fun to ride. We have popped over a few small crossrail jumps and her talent is quite evident. Going straight is a bit of an issue, but we will start working on some cavalletti gymnastics and continue with dressage lessons to work on those skills. I have high hopes for Miss Coco Chanel!
She makes this face a lot. In her mind there is just no reason that humans aren’t perpetual treat dispensers and she’s pretty put out when that doesn’t happen!
My name is Tara and I love horses. Supposedly that is the first step to recovery, right?! I can’t imagine my life without these divine creatures playing a major role and am so grateful I have the means and the support of Boot City to have them. People often compare the hobby of horseback riding to playing sports or golfing or other “similar” activities, but there is one glaring difference. If you own or lease a horse you are responsible for the care and well being of an 800+ pound animal 24 hours per day, 7 days per week, 52 weeks per year. It is kind of like marriage; you take a vow to care for them in sickness and in health.
So far 2017 has had it’s fair share of “sickness”, mostly in the form of injuries. Right, Sterling?
We like to selfie while on stall rest. Again.
Simon tried to pull his hoof off of his leg this spring, but miraculously was never lame. The injury looked really bad and made me kind of nervous so I haven’t been riding him. I want to let the hoof grow out more and he is really just a baby so the time off is fine.
Simon trying on a hunt bridle to prepare for what we hope will be his future career!
Jaguar is kicking it retirement-style. His hurt leg is noticeably off, but he’s happy as a clam out in his pasture with his buddies. He even trots and canters sometimes! I thought he’d be annoyed at being retired, but he’s taken to it pretty well. He still bosses everyone around, including the neighbor horses.
The handsomest 24 year old, grandson of Doc Bar, past AQHYA World Championship qualifying reiner, retired fox hunter, there ever was!
Coco (so far) is one of my “in health” horses currently. She has had PLENTY of “in sickness” over the past few years so she deserves it! We will make our way to a few more horse shows this summer as Sterling convalesces. Miles, miles and more miles are my goals for Coco this year.
Hanging out in her giant stall at the horse show. My favorite thing about Texas Rose Horse Park are the huge permanent stalls. It is so nice for the bigger hunter/jumper horses to not be stuck is some tiny 10×10 or even 12×12.
Last, but certainly not least, Casey has been the VERY best step-in hunt/whipper-in horse I could have asked for! He was a perfect gentleman all hunt season, enjoyed a few trail rides and now is FOR SALE! The plan had been to take him back to Montana, but Mom thinks it would be best for him to stay in Texas and have a busier job with someone who will appreciate him. Casey is one of those horses that you can truly grab out of the pasture, jump on and go and there is no drama. I know because we did just that 2 weekends ago. He hadn’t been ridden since March and I hopped on (with no lunge) and he trotted and cantered around like he was ridden yesterday. And he’s only FIVE! He’s got SO MANY great years ahead of him! So, you should buy him, or at least tell your friends to buy him. For reals.
Poor Casey’s biological clock stayed on Montana seasons so he didn’t start shedding his winter coat until JUNE! When he would get hot and it was wet, well, he would roll in the mud to cool off.
No, horses are not just a “hobby”. I can’t put them in a closet and forget about them until the next time I want to “play”. They are my lifestyle and I love every second!
I have very little media documenting the momentous occasion, but Coco went to her first horse show last weekend and she was SO good! We Horsepooled with my horsey bestie so got to the show grounds (Texas Rose Horse Park near Tyler, Texas) around noon on Friday. We weren’t showing until Saturday, so it was nice to have plenty of time to see what kind of horse I had on my hands.
The impetus for this occasion was Sterling’s quarter crack lameness after I had already committed to my barn that I was going to the horse show. I texted Trainer and asked what she thought about taking Coco. Coco is by no means ready to jump a course, but it would be great to get her out and about and see how she is amidst the chaos of a horse show. Trainer loved the idea and was excited to finally lay eyes on Coco.
The horses settled in easily and Coco’s eyes were huge taking in all the sights and sounds.
Getting to know the neighbor horses. There was little to no squealing.
After settling in her stall for a couple hours I walked her around the show grounds and in the ring where we would show. She was a bit bug eyed, but not crazy and not spooky. We tacked up and headed to our show ring for a hack and she was super star! The only thing she kind of spooked at was a rail on the ground and some of the fill from the jumps that were taken apart. Trainer was very pleased with her temperament and optimistic about her future. I was, of course, elated.
I lunged and hacked her early Saturday morning to again see what kind of horse I had for the day. She was much the same, looking around but not crazy. We got her rinsed off and primped, ready to be a princess in the horse show. Our classes went around 10a. I made the mistake of riding her in the big hunter warmup ring before our class and she got a little jazzed by the traffic, so we went down and just walked around in the grass by our ring. Our first class had 5 entries (including us) which was a nice size. Enough horses to see how she would do in traffic, but not so many that she should get crowded or have to maneuver too much traffic. We got cut off once and she broke gait in the first class, but she got all her transitions, all her leads and couldn’t care less about the traffic. Yay! We got fifth out of five, but I still consider it a win because she did so well.
We stayed in the ring for our next hack class which only had four entries and it was much the same. We broke gait in front of the judge so I knew we weren’t going to place, but she was really really good. Happy to be there, not spooky, didn’t care about the other horses.
Pretty princess didn’t want to stand still for her photo op, so this is the proof she went to a horse show!
We were entered in a couple other hacks in the afternoon, but one had 9 entries which seemed like it would be pressing our luck and when we went to the ring to show in our final hack of the day she seemed like she was on the verge of brain fry, so we untacked and went for a lunge instead. We didn’t have any classes on Sunday so I lunged her early in the morning and took her for another hack in the Indoor. We were fortunate and no one was in there with us for about 20 minutes. After a few more horses showed up to lunge we went for a walk around the show grounds. It was stormy, thundering and had rained quite a bit, which often causes horses to act a little crazy. Coco took it all in stride easily. She marched right through the mud puddles, was unfazed by the sloppy ring and seemed to thoroughly enjoy being out and about.
The prettiest Coco Chanel.
I’m thrilled with how our weekend went and can’t wait for more horse shows with Coco! I was planning to take Sterling to show in Waco in June, but he has yet another major injury (more on this later) and will likely be out for most of the first half of the summer. With this turn of events Coco may get to go to another show to hang out and do a couple hack classes. Miles are good!
In the nine years I’ve owned Sterling he has slowly but surely gotten much better about being ridden away from home, but he still gets quite distracted at new places. One of the best things about living in North Texas is the availability of really lovely facilities that allow outside riders, one of which is a mere 15 miles from my house. This past weekend Sterling and I made the trip out to Willow Draw to get some miles away from home.
Not many hunter/jumper barns have walls with mirrors so it usually takes Sterling a few minutes to get acclimated to the handsome grey horse that seems to do the same thing he’s doing.
It is SO nice to be able to see his frame in the mirror, though. Especially when I’m riding by myself. I can really see how my riding is affecting his frame and see the immediate change when I change something. There aren’t any jumps in the indoor so we worked on a 20 meter circle exercise we did at a lesson last week and then worked on his frame for the under saddle classes.
After 30 or so minutes in the indoor I wanted to get him out on the cross country course for a mini trail ride. As I’ve written in the past Sterling is NOT a fan of trail rides. However, I’ve only ever taken him out in large groups or with the fox hunt so thought going out by himself might go better. Willow Draw has a full cross country course, but we only ventured to one of the water hazards to see if I could get him to get his feet wet.
I didn’t take my iCellular with me when I went out in case he lost his s%&t and I got tossed into the water or something similar so I don’t have pics, but I was able to get him to get all four feet in the water! Here is a snap of the water hazard from the road. It is the one with the jumps in the distance, not the one right by the road.
I’m SO proud of him! He also had to cross a little ditch of running water and let me tell you, he cleared that 2″ of water by about 7′ both in height and the distance he jumped across. Dramatic much?!
There were some riders schooling on the cross country course and I wanted to stay out of their way as much as I didn’t want to overwhelm Sterling, so after our success at the water hazard we went back to hack a little more in the indoor.
Sterling was a very good boy and settled easily into the “new” arena. Just a couple years ago we would have had to lunge for 15-20 minutes and do plenty of hand walking before I would have DARED ride at a new place. I am SO appreciative that places like Willow Draw make it possible to use their beautiful facility.
When I was first considering buying Simon I posted on the Chronicle of the Horse Forums in the Sport Horse Breeding section requesting information about Simon’s lineage and it’s propensity for sport horse performance. It was an enlightening exchange from some very knowledgeable people with regards to Thoroughbred bloodlines and racing. Simon’s sire is Ghostzapper. Ghostzapper currently stands for a $75,000 stud fee at Aden SpringsSimon’s in Paris, Kentucky. He won the Breeder’s Cup in 2004, the same year he was awarded the Eclipse Award for Horse of the Year. He was retired in June of 2005 and at that point had won just under $3.5 million. I did a search on the United States Equestrian Federation’s website for offspring of Ghostzapper and only found a couple. One had shown in the hunters and one in jumpers, but neither horse had much of a show history. His first foal crop was born in 2007 and according to one of the COTH posters, they have done quite well on the track so not many have likely made their way to the USEF sports. They are known to have very kind personalities, which fits Simon to a “T”!
Ghostzapper is sired by Awesome Again. AA doesn’t have a lot of babies registered with USEF, but most all of them have a show record! Many competed in the jumper ring and a couple were competitive as hunters and dressage. Only a couple did eventing. Ghostzapper looks quite a lot like his sire.
Simon’s dam is Precious Brownie who is by Golden Missile. I was unable to find any photos of Precious Brownie so am going with her sire line. GM is noted to pass along nice movement to his offspring.Similar to Ghostzapper most of his USEF registered offspring competed in hunter/jumper events, but quite a few also have dressage records. Interestingly very few competed in Eventing, which tends to be more dominated by thoroughbreds than is dressage or hunter/jumper disciplines.
Precious Brownie also goes back to a little known stallion who went by the name Secretariat. You may have heard of him before. Mostly it is just fun to say that he goes back to Secretariat, because even people who don’t ride are familiar with Secretariat.
Secretariat in his older man days
Another fun way to look up your thoroughbred’s pedigree is to use the photo feature on http://www.pedigreequery.com. Simon’s shows quite a list of photos of impressive thoroughbreds from many years past.
I love studying horse bloodlines. I can lose five hours on the internet before I know it has happened just researching and looking up photos! Do you follow bloodlines? Do you care about your horse’s bloodlines?
After Sterling’s abominable behaviour on the recent trail ride attempt, I had to make it up to him and brag on him a bit. Just a few short days after the trail riding debacle we made our way to Waco, Texas for the Blue Ribbon Summer Festival I. I was a bit concerned that I had fried his brain by attempting to go on a trail ride, but Sterling proved pretty quickly that horse show horse he truly wants to be and is where he has the most success.
I’m not going to dissect each trip, mostly because it has been a few weeks since the show and they have all run together in my head, but I did want to mention the highlights. I don’t have a photo of Sterling with his ribbon, but I’m absolutely delighted to share that we won our first ever blue ribbon over fences at a rated USEF show! We won the Modified Child/Adult over fences trip on Thursday with a very respectable 16 entries! We also got third in our Limit over fences class and third in the Limit under saddle class, both with about 16 or 17 entries. I’m finally learning to stay out of Sterling’s face going up to jumps and not getting ahead of his momentum with my body by leaning forward. By riding more correctly we are getting much better spots to the fences so his form is more elegant and true to the hunter type. We (I) still have a lot of progress to make in keeping a consistent canter rhythm, but progress is pretty exciting, especially when rewarded with blue ribbons!
Our photo op from my sister-in-law on our blue ribbon day at the Summer Festival I in Waco
The second day my rounds in the Limit division over fences trips left a bit to be desired. A consistently inconsistent canter stride separated the men from the boys in the placings. I got a seventh in one group and no placing in the other. We made up for it, though, in the 2’6″ Hunter Classic. The course is a tiny bit longer in a Classic than in a regular round over fences and there are potentially two trips. Everyone goes around once and the top 12 scores are invited back for another round and the combined overall high score wins. Our first trip was arguably the absolute best trip we have ever had over fences and was rewarded with a very respectable score of 78 out of a possible 100. We were in the lead until the very last rider went and scored an 81, but we still had the second round to go. Our second round had a few bobbles and I never did hear our score, but we ended up 4th overall out of 20 or so entries! And we won money! I’m SO proud of Sterling and I can’t brag on him enough. The ring at Waco is known to be rather spooky and he went around nearly like he was at home.
Fourth place in the 2’6″ Hunter Classic!
The icing on the cake for this horse show was that we had a pretty significant cheering section, which we have never had before! Many of Boot City’s family live in or near Waco and some even drove up from Austin to watch. It was extra fun to have them at the show and for us to do well with an audience.
It has been established on this blog that I grew up in Eastern Montana. I was an extremely fortunate child to have been born into an already horsey family so my love of the equines was developed at a very early age. Both my parents grew up with horses, both for work and for pleasure. When I was born my Mom was into barrel racing and my Dad was into team roping. Not surprisingly, I was on a horse as soon as I could hold my head up and sit up by myself. I definitely had inherited the horse gene and couldn’t get enough of them.
My first foray into organized horse events was as a barrel racer. My parents got me a saintly old Quarter Horse named Casey. I’m confident Casey carried many little girls and boys around the cloverleaf pattern before he came to our house. He wasn’t at all fast, but that was just fine. I didn’t have, and still really don’t have, much of a need for speed. He was safe and kind and put up with the shenanigans that a little girl does to her horse. I put glitter on him. I braided his hair. I brushed and brushed and brushed him. All of the signs were there that I would ultimately not end up being a barrel racer.
When I was old enough my parents signed me (and my brother) up for 4-H. 4-H is a program that teaches kids leadership, humanity, responsibility and a myriad of other life skills. Most importantly, it has a horse program. You couldn’t start the horse program until you were 10 years old and I was counting down the days! In preparation for entering the horse program, my Mom and some of the 4-H moms from our club signed up for a riding clinic conducted by the trainer at Diamond N Ranch outside of Billings, Montana. I have no idea how they found it or why they attended, but the rest is pretty much history. This was our introduction to the Quarter Horse show world and it didn’t take long for me to be hooked.
My second AQHA show horse: Hesa Black Associate
I showed Quarter Horses all through junior high and high school and even a little bit during college. I did all kinds of different show events from Showmanship to Western Pleasure to Hunter Hack and finally Reining. I loved every second of it, and now that I’m an adult and I can appreciate what my parents did (paid for!) to allow me to show.
My first real English horse (the taller one on the right) and my cousin on a horse that my parents had for a few years.
As a kid I would voraciously read any and every horse book and magazine I could get my hands on. This is where my obsession with English riding was born. My Mom got me lessons when I was about 10 with a lady in my hometown who had supposedly ridden English at some point and later I did all the English flat classes and some jumping at the Quarter Horse shows. It just wasn’t the same as what I read about in Practical Horseman or Dressage Today. There wasn’t a dedicated jumping trainer anywhere near my hometown, so even though I did do some jumping I know now that I pretty much did so horribly wrong!
So, here I am as a (mostly) self-sufficient adult with the means to combine my love of horse showing with learning how to properly ride a horse over jumps. I posted about going to my first USEF “A” rated show back in February. This spring I was able to make it to four more shows in Tyler, Texas. Originally called the Tyler Four. I felt like I was home again. Granted, when I was showing I felt like a 12 year old kid learning how to do things correctly, but it was so satisfying to be back in the show pen (that was to see if Caitlin reads this, I’m supposed to call it a show ring). Sterling is turning out to be an absolutely delightful partner in the hunter ring. We didn’t clean house with blue ribbons, but we (I) steadily improved and (mostly) didn’t make the same mistakes repeatedly.
You know it’s an addiction when you don’t mind horse boogers ruining your perfectly nice shirt and still going in public with said horse boogers on your shirt.
We have a few weeks off from showing now that it is about to be blazing hot in Texas, but I can hardly wait to start again. In the meantime we are doing lots of work on the flat (no more unsupervised jumping) to make him and me stronger. I even joined a horseback rider focused boot camp for 60 days to make my core and my stringy legs stronger for when we are back in the show ring. This is in addition to torturing poor Jaguar with posting without irons. No pain no gain!
Being a horse show horse is a LOT of work and VERY tiring.
If you follow me on social media, you may have noticed a few weeks ago that I posted about my dry cleaner losing my hunt coat. I purposefully didn’t name the business and was willing to give them a chance to make things right. So this is my story about doing business with Twin Kell Cleaners.
I dropped my hunt coat off with the cleaner early on a Tuesday morning and emphasised to the woman I left it with that it HAD to be ready to pick up by 8a on Friday morning. She was a big grumpy and seemed quite put out by my request (really, is it unusual that someone would want their clothing back in 2 1/2 days?!) but committed to have it ready after 5p on Thursday.
I left a touch earlier than usual on Friday morning to give myself plenty of time to stop at the cleaners before work. I rolled up at about 7:30a and had even kept my ticket with the bar code for them to scan and (hopefully) make it quicker and easier for them to find my coat. The nice lady takes my ticket, goes to the back and starts rolling the hangers to get to my number. After a few minutes of this I can tell something isn’t right. She smiles at me and asks the other nice lady at the desk to come back and help her look. They go item by item through at least 500 garments to no avail. They ask the washing girl if it is in with the washed items (egads!). Still no coat. By 7:50a they admit to me that they have lost the coat. I explain, as nicely as I can when starting to panic, that I HAVE to have this coat before I leave for the horse show that afternoon. They are going to continue to look and will call me before 2p.
Now this isn’t just any old hunt coat. This is a hunt coat that my Mom made for me when I was in high school. It is a lovely charcoal tropical wool with a RED pinstripe and RED silk satin lining. And it fit just perfectly.
The red pinstripe coat in action.
Losing my hunt coat was definitely an inconvenience, but it was a huge sentimental loss, too. My Mom is an amazingly talented seamstress. She made all of my horse show clothes when I was growing up as well as all my formal gowns and all my regular clothes until I was in junior high (which is when one becomes way too cool to wear clothes that Mom made). She had always said that NOTHING was as hard to make as hunt coats. The fit has to be just perfect for the fabric to lay correctly.
The nice lady from the cleaners called around 1p and didn’t have any better news. The coat was officially lost. They suspected that they accidentally gave it to someone else, but wouldn’t know that until or unless someone returned it and there was no telling if or when that would happen. She did advise me that Twin Kell would reimburse me for a new coat if I had to buy a new coat. Well, if I was going to show I really had to have a coat. I had already texted my trainer about the debacle and she had rounded up some coats I might be able to borrow so hopefully all wasn’t lost.
I left work, picked up Sterling at home and drove as fast (and safely) as I could to Tyler in hopes of getting there in time to try on some coats at Quail Hollow Tack. If the cleaners were willing to reimburse me for a new coat I might as well get one. If they did find my coat at least I’d have a second in case something like this happened again. I got there in the nick of time to unload Sterling and run over to the trailer to try on coats. The Grand Prix Techlite in Navy fit me PERFECTLY! AND it is WASHABLE! No more worrying about any dry cleaning incidents!
I showed the next two weekends with my new coat and no word from the cleaners. I had my receipt for the new coat tucked safely in my purse, but just hadn’t been able to bring myself to go request the reimbursement. Lo and behold, two days before the last spring show in Tyler the cleaners called. Someone else had in fact picked up my coat and had returned it to Twin Kell. I was absolutely delighted. I did mention that I had to buy a new coat and that they had promised to reimburse me if I did buy one. She asked me to hold on and passed the phone to one of the owners. My heart sunk. I just knew he was going to tell me that he was sorry I had to buy a new coat, but that since they now had mine they weren’t going to cover the cost of the new coat. In fact, all he asked was how much the new coat cost and that they would have a check ready for me when I picked up the missing coat that afternoon. I told him the cost and offered to provide the receipt. He didn’t need to receipt and the check would be ready by early afternoon. I could have hugged him through the phone! What delightful customer service!
I picked up my coat that evening and sure enough there was an envelope attached to the hanger with a check in the exact amount I told him. I’m a forever Twin Kell customer now. I’ll tell anyone who will listen about how well they treated me when they truly didn’t have to treat me well if they hadn’t wanted to.
My beautiful hunt coat is now back in my closet, safe and sound.